Discover & Go – Oakland Public Library https://oaklandlibrary.org A BiblioWeb Site Fri, 24 Jun 2022 21:20:54 +0000 en-US hourly 1 https://cor-liv-cdn-static.bibliocommons.com/images/CA-OAKLAND/favicon.ico?1732457350952 Discover & Go – Oakland Public Library https://oaklandlibrary.org 32 32 I still need help with Discover & Go. https://oaklandlibrary.org/faqs/still-need-help-discover/ Wed, 21 Apr 2021 22:26:08 +0000 https://oaklandlibrary.org/?post_type=bccms_faq&p=720 Contact staff at any library or e-mail us for assistance with getting Discover & Go museum passes, opens a new window. ]]> Why can I not get a pass to the venue I want? https://oaklandlibrary.org/faqs/why-can-i-not-get-a-pass-to-the-venue-i-want/ Wed, 21 Apr 2021 22:23:59 +0000 https://oaklandlibrary.org/?post_type=bccms_faq&p=716 Some venues give us a limited number of passes. Once those have been used, no one can get a pass to that venue until more passes are provided to use by the venue. This varies venue to venue. ]]> Are you limited to a certain number of passes per year? https://oaklandlibrary.org/faqs/are-you-limited-to-a-certain-number-of-passes-per-year/ Wed, 21 Apr 2021 22:23:26 +0000 https://oaklandlibrary.org/?post_type=bccms_faq&p=714 There is not an overall limit to the number of passes a patron can use per year, but some venues do place restrictions on how often you can use their passes. The terms of use are set by the participating organizations. Each patron is limited to two active passes at a time. ]]> I’ve lost my pass. Can I reprint it? https://oaklandlibrary.org/faqs/ive-lost-my-pass-can-i-reprint-it/ Wed, 21 Apr 2021 22:22:50 +0000 https://oaklandlibrary.org/?post_type=bccms_faq&p=712 Yes. If you have lost your printed pass, you can go back and reprint it, following the instructions. ]]> Once I have logged out of Discover & Go, how do I go back and print my passes? https://oaklandlibrary.org/faqs/once-i-have-logged-out-of-discover-go-how-do-i-go-back-and-print-my-passes/ Wed, 21 Apr 2021 22:22:10 +0000 https://oaklandlibrary.org/?post_type=bccms_faq&p=710 You can print your pass by going back to Discover & Go, opens a new window and logging in. Once you are logged in, click on "account" in the middle of the toolbar at the top of the page. Click "view/print pass" under the appropriate reservation. Once you have viewed or printed the pass, the reservation cannot be canceled. ]]> How do I cancel my Discover & Go reservation? https://oaklandlibrary.org/faqs/how-do-i-cancel-my-discover-go-reservation/ Wed, 21 Apr 2021 22:21:27 +0000 https://oaklandlibrary.org/?post_type=bccms_faq&p=708 If you have not printed the pass, you can cancel the reservation by going to Discover & Go, opens a new window and logging in.
 
Once you are logged in, click on "account" in the middle of the toolbar at the top of the page. Click "cancel pass" under the appropriate reservation.
 
Once you have printed the pass, the reservation cannot be canceled. If you reserve a pass and do not use it or cancel the reservation, the unused pass will count towards your limit. 
]]> What attractions are available through Discover & Go? https://oaklandlibrary.org/faqs/what-attractions-are-available-through-discover-go/ Wed, 21 Apr 2021 22:20:53 +0000 https://oaklandlibrary.org/?post_type=bccms_faq&p=706
Log in, opens a new window with your library card and select “browse by venue” to see what is currently available for OPL cardholders. 
]]> What if my library card is expired? https://oaklandlibrary.org/faqs/what-if-my-library-card-is-expired-2/ Wed, 21 Apr 2021 22:20:19 +0000 https://oaklandlibrary.org/?post_type=bccms_faq&p=704 Discover & Go will not work with an expired library card. Your card expires every three years, and you can renew it by calling or visiting any Oakland Public Library location. You can also email eanswers@oaklandlibrary.org from your email address on record, and provide your full name, library card number, current home address, and telephone number.  ]]>